Effective date: November 8, 2026. This policy applies to purchases of the Calm Through The Change digital guide from joyfulmenopause.life.
When something is wrong
If the guide is defective, materially different from its description, delivered twice, or cannot be accessed after reasonable troubleshooting, contact us within 14 days of purchase. We will repair or replace it where practical or provide an appropriate refund.
Change-of-mind requests
Contact us within 14 days if you change your mind. Because the guide is digital content delivered immediately, eligibility may depend on whether it has been accessed or downloaded and on the consumer law that applies where you live. This policy does not limit mandatory legal rights.
How to request help or a refund
Email info@joyfulmenopause.life with the purchaser's name, order email, Stripe receipt or order reference, purchase date, and a short description of the issue. Do not send card details. We will acknowledge the request promptly and normally decide it within five business days.
Approved refunds
Approved refunds are returned to the original payment method. Stripe and the purchaser's bank control the time needed for the credit to appear. Access to the refunded product is withdrawn, and a refunded order can no longer be used to download the guide.